Junior Associate (Customer Support & Sales) Recruitment 2026-27

📋 Recruitment Overview

Organization	State Bank of India (SBI)
Job Category	Banking
Eligibility Qualification	Graduate (graduate), Any Graduate (any-graduate), Equivalent Qualification (equivalent-qualification)
Number of Vacancies	7,680 Posts
Salary / Pay Scale	₹26,730 - ₹64,480 Per Month
Age Limits	20 to 28 Years
Gender Eligibility	both
Experience Required	No prior experience required. Trained apprentices of SBI with 1+ year of service may receive age relaxation.
Application Fee	- General/OBC/EWS: Rs. 750/- - SC/ST/PwBD/XS/DXS: Nil (no application fee)

📄 Details & Description

- Recruitment for Junior Associate (Customer Support & Sales) in clerical cadre at State Bank of India (SBI).
- Candidates must be proficient in the specified local language of the State/UT they apply for.
- No inter-circle or inter-state transfer allowed before completing 5 years of service.
- Pre-examination training available for SC/ST/OBC/Ex-servicemen/PwBD candidates.
- Total emoluments for Metro locations like Mumbai start at approximately Rs. 46,000 per month.
- Probation period of 6 months with performance evaluation before confirmation.

🎓 Eligibility Criteria

- Indian citizenship required.
- Age limit: 20 to 28 years as of 01.04.2026 (born between 02.04.1998 and 01.04.2006).
- Age relaxation: 3 years for OBC, 5 years for SC/ST, 10 years for PwBD (Gen/EWS), 13 years for PwBD (OBC), 15 years for PwBD (SC/ST), and actual service period + 3 years for Ex-servicemen (max 50 years).
- 7 years relaxation for widows/divorced women/judicially separated women (max age 35 for Gen/EWS, 38 for OBC, 40 for SC/ST).
- Graduation in any discipline from a recognized university or equivalent qualification.
- Candidates in final year of graduation can apply provisionally (must pass by 31.12.2026).
- Matriculate Ex-servicemen with 15+ years of service and relevant certificates are eligible.
- Candidates working in SBI clerical cadre or previously resigned from SBI clerical cadre are ineligible.
- Candidates with adverse character reports are ineligible.

⚙️ Selection Process

- Selection involves three phases: Preliminary Exam, Main Exam, and Local Language Proficiency Test (LLPT).
- Preliminary Exam: 100 marks, 1-hour duration, includes English Language, Numerical Ability, and Reasoning Ability.
- Main Exam: 200 marks, 2 hours 40 minutes duration, includes General/Financial Awareness, General English, Quantitative Aptitude, and Reasoning Ability & Computer Aptitude.
- Negative marking: 1/4th of marks deducted for each wrong answer in objective tests.
- LLPT: Conducted for candidates not having studied the specified local language in 10th/12th standard. Includes non-verbal and verbal tests.
- Merit list prepared state-wise and category-wise based on Main Exam scores.
- Final selection subject to document verification and qualifying LLPT.
- Trained apprentices of SBI receive 2.5% bonus marks in Main Exam if eligibility criteria are met.

🏷️ Category Eligibility & Reservations

All (General, OBC, SC, ST, EWS, PwBD, XS, DXS)

📂 Required Documents

- Scanned copy of photograph and signature (as per specifications).
- Proof of age (birth certificate, 10th/12th mark sheet, or equivalent).
- Educational qualification certificates (graduation mark sheet/certificate).
- Caste certificate (for SC/ST/OBC candidates) issued by a competent authority.
- Income and Asset Certificate for EWS candidates (valid for 2025-26).
- Disability certificate for PwBD candidates (issued by a competent authority).
- Ex-Servicemen certificate (as per prescribed format) for XS/DXS candidates.
- Discharge certificate for Ex-Servicemen (if applicable).
- Any other document as specified in the call letter.

💳 Application Fee Details

- General/OBC/EWS: Rs. 750/-
- SC/ST/PwBD/XS/DXS: Nil (no application fee)

❓ Frequently Asked Questions

Q. What is the eligibility criteria for the Junior Associate (Customer Support & Sales) position?

Candidates must be Indian citizens aged between 20 and 28 years as of April 1, 2026. They should have a graduation degree in any discipline from a recognized university or equivalent qualification. Candidates in their final year of graduation can apply provisionally, but must produce proof of passing the exam by December 31, 2026.

Q. Is there a local language proficiency test for this recruitment?

Yes, candidates must be proficient in the specified local language of the State/UT they are applying for. A local language test will be conducted after the Main Examination for candidates who do not have proof of studying the language in 10th or 12th grade. Failure to qualify this test will result in disqualification.

Q. What is the selection process for this recruitment?

The selection process includes three phases: (1) Preliminary Examination (objective test), (2) Main Examination (objective test), and (3) Local Language Proficiency Test (for candidates without language proof). The final merit list is based on the Main Examination scores, and provisional selection is subject to qualifying the local language test.

Q. Are there any age relaxations for reserved categories?

Yes, age relaxations are provided for OBC (3 years), SC/ST (5 years), PwBD (10-15 years depending on category), Ex-Servicemen (actual service + 3 years, up to 50 years), and widows/divorced women (7 years, subject to maximum age limits).

Q. What is the probation period for selected candidates?

Selected candidates will be on probation for a minimum of 6 months. During this period, they must complete e-lessons prescribed by the bank. The probation period may be extended if performance does not meet expectations.